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ITIL 4 Foundation

Exam ITIL 4 PeopleCert Foundation

IT service management. Not a security certification, but frequently required for senior IT roles and useful context for anyone running security as a service. PeopleCert released ITIL Version 5 in 2026. ITIL 4 Foundation can still be booked, and this roadmap teaches ITIL 4.

5 courses · 20 sections · 119 lectures

Free to start: the free lessons and guides for this roadmap →

Exam domains

  • Key concepts of service management — 12.5%
  • The ITIL guiding principles — 15%
  • The four dimensions of service management — 5%
  • The ITIL service value system — 2.5%
  • The service value chain — 5%
  • Purpose and key terms of 15 ITIL practices — 17.5%
  • 7 ITIL practices in detail — 42.5%

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The path

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Step 1 — Service management and the service value system

Key concepts of service management, the four dimensions and the service value system.

1 course · 5 sections · 30 lectures

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Step 2 — Guiding principles, value chain and continual improvement

The seven guiding principles, the service value chain and continual improvement.

1 course · 5 sections · 32 lectures

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Step 3 — The ITIL practices

The purpose of 15 practices, and 7 of them in detail — over half the exam marks.

1 course · 6 sections · 47 lectures

Learn

Before the exam

Where this leads

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