
ITIL 4 Foundation
Exam ITIL 4 PeopleCert Foundation
IT service management. Not a security certification, but frequently required for senior IT roles and useful context for anyone running security as a service. PeopleCert released ITIL Version 5 in 2026. ITIL 4 Foundation can still be booked, and this roadmap teaches ITIL 4.
5 courses · 20 sections · 119 lectures
Free to start: the free lessons and guides for this roadmap →
Exam domains
- Key concepts of service management — 12.5%
- The ITIL guiding principles — 15%
- The four dimensions of service management — 5%
- The ITIL service value system — 2.5%
- The service value chain — 5%
- Purpose and key terms of 15 ITIL practices — 17.5%
- 7 ITIL practices in detail — 42.5%
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The path
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Step 1 — Service management and the service value system
Key concepts of service management, the four dimensions and the service value system.
1 course · 5 sections · 30 lectures
Learn
- CourseITIL 4 Foundation: Complete Course Part 1 (opens in a new tab)opens on courses.stationx.net 🔒 StationX Membership — $299 / year ($24.92/mo billed annually)
5 sections · 30 lectures
- Training Overview 2
- Introduction 5
- Service Management 11
- Four Dimensions of Service Management 8
- Service Value System 4
Step 2 — Guiding principles, value chain and continual improvement
The seven guiding principles, the service value chain and continual improvement.
1 course · 5 sections · 32 lectures
Learn
- CourseITIL 4 Foundation: Complete Course Part 2 (opens in a new tab)opens on courses.stationx.net 🔒 StationX Membership — $299 / year ($24.92/mo billed annually)
5 sections · 32 lectures
- Training Overview 2
- Introduction 1
- Guiding Principles 9
- Service Value Chain 9
- Continual Improvement 11
Step 3 — The ITIL practices
The purpose of 15 practices, and 7 of them in detail — over half the exam marks.
1 course · 6 sections · 47 lectures
Learn
- CourseITIL 4 Foundation: Complete Course Part 3 (opens in a new tab)opens on courses.stationx.net 🔒 StationX Membership — $299 / year ($24.92/mo billed annually)
6 sections · 47 lectures
- Training Overview 2
- Introduction 1
- General Management Practices 17
- Service Management Practices 19
- Technical Management Practices 5
- Conclusion 3
Before the exam
- CourseITIL 4 Foundation: Practice Exams 1-4 (opens in a new tab)opens on courses.stationx.net 🔒 StationX Membership — $299 / year ($24.92/mo billed annually)
2 sections · 5 lectures
- Introduction 1
- Full-length Practice Exams 4
- CourseITIL 4 Foundation: Practice Exams 5-8 (opens in a new tab)opens on courses.stationx.net 🔒 StationX Membership — $299 / year ($24.92/mo billed annually)
2 sections · 5 lectures
- Introduction 1
- Full-length Practice Exams 4






